Shipping Policy

🚚 Shipping Policy

Thank you for shopping with Freelancers Coach.
We aim to deliver your order quickly and safely. Please review our shipping policy below for information about how we process, ship, and deliver your purchases.

1. Shipping Country

We currently ship to the following countries:
Bangladesh

If your location is not listed, please contact our support team at [company@freelancerscoach.com] to confirm whether delivery is available in your area.

2. Shipping Cost

Shipping costs are calculated at checkout and depend on your location and the total weight or value of your order.

  • Standard Shipping: [Insert cost or “Free on orders over BDT 1000”]
  • Express Shipping (optional): [Insert cost or “BDT 150”]

3. Order Cut-Off Time

Orders placed before [Time, e.g., 5:00 PM (local time)], Monday to Friday, are processed on the same business day.
Orders received after this time or on weekends/public holidays will be processed the next business day.

4. Handling Time

After receiving your order, we require [1–2 business days] to prepare, package, and dispatch your items.
You will receive a confirmation email with tracking information once your order has been shipped.

5. Transit Time

  • Domestic Shipping: Estimated delivery within [1–3 business days].
  • International Shipping: Estimated delivery within [7–14 business days], depending on customs and destination.

6. Delivery Time

Total estimated delivery time = Handling Time + Transit Time
For example, an order may take approximately 3–5 business days from the time it is placed to arrive at your door.

Please note: Delivery times are estimates and may vary due to external factors such as weather, customs delays, or courier network disruptions.

7. Change of Address

If you need to change your shipping address, please contact us immediately at [company@freelancerscoach.com].

  • Address changes can only be made before the order is shipped.
  • Once an order has been dispatched, we cannot alter the delivery address.

8. Order Cancellation

You may cancel your order within [12 hours] of placing it by contacting us at [company@freelancerscoach.com].
Once your order has been processed or shipped, cancellation requests can no longer be accepted.

If your order has already shipped, you may refer to our Return & Refund Policy for next steps.

9. Parcel Damage or Lost Packages

We take great care to ensure your order arrives safely. However, if your parcel arrives damaged or is lost in transit:

  • Please notify us within [48 hours] of delivery (or expected delivery date).
  • Provide photos of the damaged item(s) and packaging.
  • We will investigate and, where applicable, issue a replacement or refund.

Claims made after the specified time period may not be eligible for compensation.

10. Currency

All prices listed on our website are in [Currency Name, e.g., BDT – Bangladeshi Taka].
International orders may be subject to currency conversion rates or additional fees charged by your payment provider.

11. Contact Us

If you have any questions about shipping, please reach out to our customer service team:
📧 Email: [company@freelancerscoach.com]
📞 Phone: [+880 177 977 5553]
🏢 Address: [Pushpaion 27, Senpara, Shibganj, Sylhet]